Real Patients, Real Answers for Personalized Health Care
What we learned from Available Health's first clinical pilot with women starting, undergoing, or recovering from breast reconstruction following mastectomy.
Breast reconstruction is one of the most personal and complex journeys in medicine. Patients face a flood of medical information, scattered records, and difficult decisions, often while still processing a cancer diagnosis. Many patients say that once they hear the word "cancer," everything else fades into the background and they miss much of the information shared during that visit.
Generic AI chatbots can answer surface-level questions, but they have no understanding of your medical history, the treatments you have already received, or what comes next in your care plan. We built Available Health to change that. Our platform uses a structured medical ontology to organize each patient's complete health history and create a secure, personalized health agent that understands their situation.
Available Health is built on a multi-layer security architecture that encrypts, anonymizes, and strictly controls access to protected health information, aligning with HIPAA standards designed to safeguard sensitive medical data. Check out our Privacy & Security page to learn more.
A personalized agent grounded in each patient's records
A lot of health AI today is aimed at fitness and wellness. Available Health is focused on a different challenge: helping patients navigate the real complexity of healthcare.
We recently completed our first clinical pilot trial with women starting, undergoing, or recovering from breast reconstruction following mastectomy. Over four weeks, each participant uploaded their medical records and interacted with their personal health agent to explore questions about their care. The results were striking.
Usability scores hit 85 out of 100 on the System Usability Scale (SUS), a validated benchmark used across the technology and healthcare industries to measure how intuitive a product is to use. This means the app performed at the 90th to 95th percentile when compared to other products measuring SUS. The agent was easy to learn and natural to interact with, even for patients focused on recovery, not technology.
Trust and AI acceptance scores averaged 4.68 out of 5, and every participant agreed or strongly agreed that the agent provided clear, relevant answers grounded in their own health data.
Hear from the women who are using Available Health
I felt like I was having a conversation with an actual person, someone who knew all the ins and outs of my story. I wasn't hesitant to ask questions that I might not feel comfortable asking my healthcare team. The explanations to my questions were clear and specific to my situation. I had confidence that the information I was receiving was true and accurate, unlike a lot of information found on the internet. A personalized app like this would be a valuable tool for patients, providing them with tailored explanations and guidance about their diagnosis, treatment options, and what they might expect during their own cancer journey, helping them to better understand and have confidence to advocate for themselves with their healthcare team.
- Shelley H.
What stood out most was the impact on confidence. Post-study scores on the Health Confidence Measure (HCM), a validated instrument widely used in health services research to gauge how confident patients feel managing their own care, averaged 4.4 out of 5.
That reflects a real shift in how patients felt about understanding and navigating their reconstruction journey. Participants reported feeling more prepared for clinical visits and more comfortable asking informed questions of their care teams. This is exactly what a personalized health agent should do: not replace the doctor, but empower the patient to show up as an active participant in their own care.
After my breast cancer diagnosis, one of the hardest parts was making sense of all the information. A tool like this helps turn overwhelming medical information into clear, personalized answers so patients can better understand their situation and feel more confident advocating for themselves.
- Jennifer R.
Our team has submitted these initial results to the American Society of Plastic Surgeons for peer review and presentation at the ASPS National Meeting in Houston. We are excited to share this work with plastic surgeons from around the world and demonstrate how a personalized AI health agent can support breast cancer patients throughout their reconstruction journey.
This pilot study is only the beginning. We are already planning larger clinical studies to evaluate deeper clinical impact, including patient education, decision confidence, and long-term engagement with personalized health guidance.
But the early signal is clear. Patients want a health agent that knows their medical history, protects their data, and helps them navigate complex care with confidence. That is exactly what we are building at Available Health, and this work is only getting started.